TSWALU KALAHARI COVID-19 PROTOCOLS
The health of the Tswalu community, including guests and staff, remains a priority. Tswalu’s stringent and practical health protocols have been designed in accordance with global best practice to ensure a safe environment for everyone. Operational procedures and preventative measures address all concerns our community may have surrounding Covid-19.
A Tswalu safari has always been, by its very nature, a physically distanced, private experience. With these carefully considered protocols in place, we trust that our guests will enjoy the luxury of space and sense of freedom that defines Tswalu.
PREVENTATIVE MEASURES DURING YOUR STAY
All guests to complete a screening declaration prior to arrival.
Guests’ temperatures will be checked using non-invasive thermal screening.
Guests collected from airstrip in a safari vehicle exclusively allocated to them for the duration of their stay.
Arrival in camp and check-in procedure staggered to maintain social distancing.
Tswalu staff instructed not to shake hands or hug anyone on arrival or departure. Know that our committed staff are smiling broadly behind their face masks.
The wearing of a face mask is advised.
Guests encouraged to follow precautionary hygiene practices throughout their stay, including regular hand washing, limiting hand-face contact, and sanitisation of hands, electronic devices and other personal effects.
Guests advised to practice physical distancing in public areas.
Hand sanitiser dispensers available in key contact areas throughout the property.
Private vehicle, guide and tracker allocated to each booking.
All safari activities on the reserve are private – no shared experiences.
All high-contact surfaces on the vehicle sanitized before and after each guest activity.
Individual legae (suites) have plenty of natural ventilation and private outdoor areas.
Guests are assigned a room that has been thoroughly cleaned and disinfected.
Complimentary hand sanitizer provided in each room.
Servicing of rooms by housekeeping at the discretion of each guest.
To limit interaction, housekeeping staff instructed only to service unoccupied rooms.
Spacious and varied outdoor dining, weather permitting.
Dining areas and times managed to limit number of guests sharing space.
No buffet dining.
All meals a la carte or served to the table.
Private dining and in-room dining available.
Tswalu has its own fully equipped health care centre, staffed by an experienced professional nurse.
Dedicated on-site protocol in place, in the event of quarantine and evacuation, for confirmed positive cases.
If alerted to a presumptive positive case of Covid-19, recommended protocols will be followed.
Private healthcare in South Africa matches the highest global standards, should the need arise to transfer to a private medical facility.
STAFF EDUCATION & PRECAUTIONS
Covid-19 safety and disinfection protocol training carried out regularly.
Appropriate PPE worn by staff, based on their role and responsibilities and in adherence to national regulations and guidance.
Daily temperature checks for all staff are compulsory.
Strict hygiene protocols apply to all services, suppliers and deliveries.