CORONAVIRUS STATEMENT – 14 May 2020 UPDATED
Tswalu offers a vision of hope, and everything we do is centred around our creed: to leave our world better than how we found it. Being responsible and caring are core values and, certainly, primary to every decision we make. With South Africa’s borders closed in an effort to delay the spread of Covid-19, we at Tswalu Kalahari Reserve continue to take all necessary precautions to do our part in helping our community stay safe. Due to the uncertain progression of the virus, Tswalu Kalahari Reserve had to close its doors on 1 April 2020 to ensure a protected environment for all of our guests, residents and staff on the property.
At Tswalu, we pride ourselves on providing guests with a unique experience to enjoy the wilderness of South Africa, and to educate them on our conservation and research efforts – to do so, we need to ensure that a safe environment is provided, without compromise. We remain closed until further notice, but the conservation work continues.
The repercussions of Covid-19 have had far-reaching consequences on the travel industry and will continue to do so until it has been contained. Pending this, support and collaboration is key in getting through this time together.
We will continue to monitor information from our government, the Centres for Disease Control and Prevention (CDC) and the World Health Organization regarding updates to Covid-19 cases. Tswalu Kalahari Reserve will only reopen its doors once we feel there is no imminent threat to staff and future guests.
Tswalu is known for its flexibility and tailored approach to every safari experience. This caring approach is carried through to our Covid-19 reservation policy – revisited and adaptable to all booking enquiries during this period of uncertainty. Given this, and the obvious benefit of the current exchange rates for international travellers to South Africa, we encourage you to plan ahead and provisionally secure a booking for a later date.
As a rule – first and foremost – we recommend you retain your booking, and we are happy to defer to a later stage of travel. If guests are unable to travel this year, we will offer the postponement into 2021 and will honour 2020 rates (excluding flights) up to 30 June 2021. Changing dates is possibly the kindest thing you can do, as the effort and cost we invest in eco-tourism is only sustainable with your continued support.
We’re all in this together and fully understand the implication of the travel ban. Our aim is to ensure peace of mind when planning your trip to South Africa, and our reservations team is on hand to assist with every case-by-case enquiry.